Review results and export responses

Click Dashboard in the sidebar. The cards at the top add up every survey in your workspace, so this is the fastest way to see whether feedback is still coming in.

1. Total responses shows everything that was started, with the number of completed responses underneath.
2. Completion rate shows the share of started responses that were finished.

Scroll down to Response health. Each survey has a row with its completions, views and completion rate, plus three shortcuts: edit, analytics and responses.

1. On the Guest experience row, click the bar-chart icon (Open analytics). The eye icon next to it (View responses) goes straight to the response list.

You can open the same pages from Surveys in the sidebar. Hover over an icon to see what it does.

1. Click Analytics (the bar-chart icon) to see charts and summaries.
2. Click Responses (the list icon) to see the individual responses.

The Analytics page opens with a summary of the survey.

1. The four cards show Total responses, Completed, Incomplete (started but not finished) and the Completion rate.
2. Responses over time plots completed and started responses per day. Hover over the chart to see the numbers for a day.

Response mix, on the right, shows how many people answered each question. A question with far fewer answers than the others may be confusing or placed too late in the survey.

1. Drop-off by page shows how many people reached each page and how many left on it. Here 2 guests left on the first page, Your stay.
2. Traffic sources breaks responses down by Channels (for example email or QR code), UTM sources and Devices (mobile or desktop).

Under Question breakdown, each question gets its own card. The chip in the top-right corner shows how many answers it has.

1. The NPS question shows the NPS Score (45 here), the percentage of Promoters, Passives and Detractors, and a bar chart of every score from 0 to 10.
2. Rating questions show the average rating and how many people chose each star.

1. Choice questions list each option with its count and percentage. Spa & pool is the favourite this week.
2. Text questions show the most recent answers. Open the responses list to read all of them.

Click View Responses at the top of the analytics page. The newest responses are listed first, 50 to a page.

1. The line under Responses shows the total number of responses and how many on this page are completed.
2. The Status column shows Completed or Incomplete. Incomplete means the guest opened the survey but never submitted it.

The Respondent column shows the guest's name or ID when the survey collects one.

Emma Lindqvist left a long comment and some photos. Let's read her response.

1. Click the arrow at the start of her row.

The row opens to show every question with the guest's answer. Uploaded files are listed under the question that asked for them.

1. Click a file name, such as pool.jpg, to download it. Owners and admins also see a red bin icon next to each file. It deletes the file permanently, and the response then records who deleted it and when.

Sometimes a response should not count, such as a test a colleague submitted. You can hide it without deleting it.

1. Click the crossed-out eye icon (Hide from analytics and exports) on that row.

The red bin icon next to it, Delete permanently, removes the response and all its answers. This can't be undone, so hide the response if you might want it back later.

1. Click Hide response.

The response disappears from the list, analytics, the dashboard cards, product intelligence and exports.

1. Turn on Show hidden to include hidden responses in the list.
2. Hidden responses carry a Hidden label.
3. Click the eye icon (Restore to reports) to count the response again.

On the Responses page, click Export in the top-right corner.

1. Choose a format. CSV and XLSX give one row per response, with its start and completion times and one column per question. Stylised PDF gives a branded report that's easy to share.

A Preparing… message appears while ResponseDock builds the file, then the download starts automatically. Exports skip hidden responses.

Open the survey for editing: on Surveys, click the pencil icon (Edit). Then click Share in the toolbar.

1. Click QR code & share link.

1. Turn on Make results publicly available. ResponseDock saves the change straight away and confirms it with Public results enabled.

You can also change this under Customize → Survey settings → Public results page.

A Public results URL and its QR code now appear at the bottom of the dialog. Print the QR code for the staff room, or send the link.

1. Click the copy icon (Copy results link).

The same link also appears when you click Share on the Surveys page.

Anyone with the link can open the Read-only report without signing in. For a private survey, only the respondents you allowed can open it. The report shows the number of responses, completion rate, date of the last response and completions per day.

Further down, every question has a summary: the NPS score, average ratings and counts for each choice. The public page counts completed responses only, leaves out hidden ones, and never shows names, files or written comments. Text questions say Text answers are hidden on public reports.

To take the page offline, turn off Make results publicly available again. The link then shows Results unavailable.